Logo

DLG Systems Consulting       Computers Working For You

    Contact Us

 (647) 367-5978   Office
 (416) 827-1224   Cell

Also available after hours and on weekends

 

  Terms of Service & Conditions

THE FOLLOWING TERMS AND CONDITIONS INCLUDE CERTAIN REQUIREMENTS IN REGARDS TO YOUR USE OF DLG Systems Consulting REMOTE SUPPORT SERVICES.  THE TERMS AND CONDITIONS ALSO INCLUDE IMPORTANT INFORMATION CONCERNING WARRANTIES, AVAILABLE SERVICES, LIMITS OF LIABILTY, AND YOUR RIGHTS. PLEASE READ THEM CAREFULLY.

The following are terms and conditions for use of DLG Systems Consulting Remote Support Services. DLG Remote Support Services are offered to you with the condition that you accept without modification the terms and conditions contained herein. DLG Systems Consulting may change these Terms of Service at any time, with or without notice. You may return to Terms of Service & Conditions at any time to check for any changes to the Terms of Services. You agree to and understand any change after it becomes effective by using DLG Systems Consulting Remote Support Services.  Additionally, you agree to be bound by all of the terms and conditions set forth in this document. This Agreement goes into effect upon your acceptance of this Agreement.

DLG Systems Consulting will not and cannot be held responsible for any data loss at any time for any reason, without limitation.

NO CONTENT OF THIS WEBSITE MAY BE DUPLICATED, IN ANY FORM, OR FOR ANY REASON, OR FOR ANY USE EITHER COMMERCIALLY, PRIVATELY, OR PUBLICALLY, WITHOUT LIMITATION.

General

These Terms of Service (the "Agreement") are entered into by and between you, the client (personally and/or on behalf of your place of employment, when applicable) ("you" "your" or "client") and DLG Systems Consulting ("DLG Systems Consulting", "us" or "we").  Your request for service, either by an on-line or telephone request, indicates your acceptance of this Agreement.  This Agreement incorporates the terms below, our Privacy Policy, and any and all policies referred to in the Terms of Service.  This document sets forth the terms and conditions under which you agree to use DLG Systems Consulting Remote Support Services, and under which DLG agrees to provide the Service to you.

top of page

Definition of Service

For purposes of this Agreement, the term "Service" shall mean the DLG Systems Consulting Remote Support Services.  The Service may be referred to as, "Remote Computer Support," "Remote Support,” "Online Computer Support,” "Online Support,” “Over-The-Phone Technical Support,” “Remote Support Session,” “Remote Session,” or “DLG Systems Consulting Remote Support Services."

top of page

Authorization of Service

You represent that: (a) you are 18 years of age or older; (b) you have the legal capacity and authorization to obligate yourself and your place of employment, when applicable, to this Agreement; (c) you consent on behalf of yourself and/or as an authorized representative of your place of employment, when applicable, to be bound by this Agreement; and (d) the information you have provided to DLG Systems Consulting is correct and complete.

top of page

Software Licenses and Third Party Software & Services

As part of the DLG Systems Consulting Remote Support Services, we may provide to you, by means of download, CD, file transfer, or other delivery method the use of certain software which is owned by DLG Systems Consulting or its third party licensors, partners, providers and suppliers, and which may be supplied at no charge or for a fee.  You may use the Software only as part of or for use with the Service and for no other purpose, without limitation.  This Software may include an end-user license agreement on behalf of DLG Systems Consulting or a third party.  The use of the Software is regulated by the terms of that agreement and you may not utilize the software until you have accepted the terms of the end-user license agreement. As part of DLG Systems Consulting Remote Support Services, DLG Systems Consulting may suggest that you obtain, install and use specific third party software ("Third Party Software"). This Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software.  DLG Systems Consulting has no rights, does not support nor warranty, nor license any Third Party Software.  DLG Systems Consulting will not be held liable for any adverse effects any Third Party Software may have on your computer system or network at any time for any reason, without limitation.

top of page

Service Fees and Rates

Fees, pricing and service rates for DLG Systems Consulting Remote Support Services were made available to you prior to the initiation of your Remote Support Session.  DLG Systems Consulting Remote Support Services rates vary by location.  There will be a minimum one-hour charge.  After the first hour, you will be billed in half-hour increments, rounded to the nearest half-hour. You agree to pay the applicable amount incurred by you in relation to your specific Remote Support Session.  A credit card must be provided.  DLG Systems Consulting or its agent will charge your credit card. You further agree not to dispute any credit card charges to your issuing Bank as related to the use of DLG Systems Consulting Remote Support Services and the charges incurred by you as a result of using the Service. The option to waive any fees or charges is at the sole discretion of DLG Systems Consulting.

top of page

Limitations

You agree that your use of DLG Systems Consulting Remote Support Services and the Internet, without limitation, is your sole responsibility.  You agree that said use is solely at your own risk.  You further agree to comply with all applicable local, provincial, national and international laws and regulations.  You agree that the Internet is not operated, owned, managed by, affiliated or under any direction of DLG Systems Consulting.  You agree that DLG Systems Consulting cannot be held responsible for and has no control over information, content, images, or other materials which you may come in contact with as a result of using DLG Systems Consulting Remote Support Services.   You also agree that DLG Systems Consulting is in no way affiliated with or owns any of the communication facilities or lines through which the Service is made available. DLG Systems Consulting does not and cannot warranty the Service to be without viruses, worms, Trojan Horses, malware, spyware, adware, malicious code, or free of defects.  You agree that the Internet cannot be guaranteed to be a secure network.  You also agree that that it may be possible for third parties to intercept, access, use, or corrupt the information you transmit or receive over the Internet. DLG Systems Consulting is not responsible for invalid destinations, transmission errors, or corruption or security of your data.

top of page

Limits of Liability and Warranties

You agree that the DLG Systems Consulting Remote Support Services are provided on an “as-is” basis.  Except as specifically set forth in this agreement, or set forth in any manufacturer’s warranty for any equipment/software provided with the DLG Systems Consulting Remote Support Services (when applicable), DLG Systems Consulting (including but not limited to its officers, employees, parent, subsidiaries, affiliates, or departments), its third party partners, suppliers, providers, and licensors, disclaim any and all warranties for the Service, express or implied, including but not limited to implied warranties of merchantability or fitness for a specific purpose, accuracy, non-infringement, non-interference, compatibility, integration, and those arising from the course of dealing, trade or arising under statute.  No advice given by DLG Systems Consulting or a support technician or representative shall invoke a warranty.  You agree the use of the DLG Systems Consulting Remote Support Services is at your own risk and is not warranted.  DLG Systems Consulting cannot and does not guarantee the Service to perform at a specific speed, to be free of errors, to be secure, without viruses, without worms, without spyware or malware or adware, or similar.  It is the client’s responsibility to back-up their data.  DLG Systems Consulting will not and cannot be held responsible for any data loss at any time for any reason without limitation. DLG Systems Consulting will not be responsible if changes in operation or procedures occur, or if the Service requires modification to your computer equipment.  DLG Systems Consulting will make every effort possible to diagnose, assess and correct or “fix” the problem you are experiencing.  However, if DLG Systems Consulting is unsuccessful in resolving your computer problem, you will still be liable for the service charges incurred during the course of your Remote Support Session. You acknowledge that additional services may be needed. DLG Systems Consulting, (including but not limited to its officers, employees, parent, subsidiaries, affiliates, or departments), its third party partners, suppliers, providers, and licensors, in no event will be held responsible for any direct, indirect, consequential or incidental, or special damages including without limitation, lost profits, loss of revenue, or damages due to the use, partial use or inability to use the DLG Systems Consulting Remote Support Services, regardless of the nature or type of claim even if DLG Systems Consulting has been advised of such claim or possibility of such claim or any claims or possible claims against you by another party.  All disclaimers and limitations apply to DLG Systems Consulting third party partners, suppliers, providers, and licensors. Remedies set forth in this agreement are your exclusive remedies.  You may have additional rights under the laws of your particular province which may not allow limitations or limit the exclusion of implied warranties or limitations of certain damages.  If applicable, our exclusions and limitations apply to you to the maximum extent allowed by applicable law.  DLG Systems Consulting reserves the right to pursue any and all legal and equitable claims against you in regards to your misuse of the Service or for your breach of the Agreement.

top of page

Limitations of Liability

Notwithstanding any provision to the contrary, the total liability of DLG Systems Consulting and its employees and consultants, for all losses, damages, costs, and expenses, including attorneys fees, shall not exceed the aggregate amount paid to DLG Systems Consulting under this Agreement, regardless of the legal theory under which such liability is imposed. Some jurisdictions do not allow excluding or limiting implied warranties or limiting liability for incidental or consequential damages, and some jurisdictions have special statutory consumer protection provisions which may supersede the foregoing disclaimers and limitations. As a result, these disclaimers and/or limitations may not apply to you if prohibited by law.

top of page

Commencement of Service and Time Accrual

Service charges begin from the time the DLG Systems Consulting Remote Support Services software makes the initial connection.  A one hour minimum charge applies for the first 60 minutes or less than 60 minutes.  After the first hour, you will be billed in half hour increments, rounded up to the nearest half-hour.

top of page

Miscellaneous

No party shall be liable for any performance failure, delay in performance, or lost data under these Terms (other than for delay in the payment of money due and payable hereunder) to the extent said failures or delays are proximately caused by (i) failures of Software or other computer programming, (ii) natural weather events, or (iii) any other causes beyond that party's reasonable control and occurring without its fault or negligence, including, without limitation, failure of suppliers, subcontractors, and carriers, or party to substantially meet its performance obligations under these Terms, provided that in any such event, as a condition to the claim of non-liability, the party experiencing the difficulty shall give the other prompt written notice, with full details following the occurrence of the cause relied upon.

Provisions

All obligations of the parties under this Agreement, which, by their nature, would continue beyond the termination, cancellation or expiration of this Agreement, including by way of illustration and not limitation, those clauses relating to Software Licenses, Warranties and Limitation of Liability, and Indemnification, shall survive such termination, cancellation or expiration. You and DLG Systems Consulting agree that the substantive laws of the Province of Ontario, without reference to its principles of conflicts of laws, will be applied to govern, construe and enforce all of the rights and duties of the parties arising from or relating in any way to the subject matter of this Agreement. YOU AND DLG Systems Consulting CONSENT TO THE EXCLUSIVE PERSONAL JURISDICTION OF AND VENUE IN A COURT LOCATED IN MARKHAM, ONTARIO FOR ANY SUITS OR CAUSES OF ACTION CONNECTED IN ANY WAY, DIRECTLY OR INDIRECTLY, TO THE SUBJECT MATTER OF THIS AGREEMENT OR TO THE SERVICE. Except as otherwise required by law, including Ontario laws relating to consumer transactions, any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. In any action or proceeding arising from or relating in any way to the subject matter of this Agreement you agree that DLG Systems Consulting shall be entitled to recover its reasonable attorneys’ fees and costs incurred in connection with said action or proceeding and in the event that DLG Systems Consulting prevails. In the event of a conflict between this Agreement and any applicable tariff, the tariff shall prevail. We reserve the right to modify the Service to reflect any change in any applicable tariff or underlying network service or component affecting the Service. Contractor/manufacturer is DLG Systems Consulting or its licensors and suppliers. The use of Software and documentation is further restricted in accordance with the terms of this Agreement. If any provision of this Agreement is determined to be invalid, illegal or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and the unenforceable portion shall be construed as nearly as possible to reflect the original intentions of the parties. This Agreement, including all Attachments and all other policies posted on the Website, which are fully incorporated into this Agreement either by attachment or by reference, constitutes the entire agreement between you and DLG Systems Consulting with respect to the subject matter hereto and supersedes any and all prior agreements whether written or oral. Any changes by you to this Agreement, or any additional or different terms in your purchase orders, acknowledgements or other documents, written or electronic, are void.

top of page

Privacy

Your privacy is of the utmost concern to DLG Systems Consulting. DLG Systems Consulting will treat your personal information in accordance with its current Privacy Policy, subject to change. You agree to the terms of the Privacy Policy, which describes DLG Systems Consulting’ use and disclosure of information about you and your use of the Service. All remote computer sessions and telephone calls with DLG Systems Consulting personnel may be.

Return to Policies webpage